SUPPORT THAT STAYS.
COVERAGE EXPLAINED.
Every Nexora system includes 30-day Nexora labor coverage, applicable manufacturer warranties for its components, and lifetime technical support.
REPAIR SHIPPING: WHO PAYS?
Nexora pays shipping both ways for approved arrival-problem repairs and covered assembly or workmanship issues reported within 30 days of delivery.
- Damaged or not working on arrival: Nexora pays shipping both ways for an approved repair addressing the arrival issue.
- Covered assembly or workmanship issue reported within 30 days of delivery: Nexora pays shipping both ways for the covered repair.
- Manufacturer component warranty claim after 30 days: The manufacturer's shipping terms apply. The customer pays costs not covered by the manufacturer unless applicable law requires otherwise.
- Customer-caused damage or an optional upgrade: The customer pays shipping both ways, with the costs agreed before service.
We start with troubleshooting to determine whether a return is needed. When Nexora is responsible for shipping, we provide a prepaid return label and cover shipment back to you. Where appropriate, we may arrange return of only the affected component.
Contact Nexora for instructions before sending anything back. We will explain the applicable coverage and any costs before you approve the return. These shipping terms do not limit any rights or remedies required by law.
Which systems are covered?
This standard coverage applies to Nexora Core, Pro, Elite, Apex, and Custom computers. Keep your order confirmation and order number so we can identify your system and its components.
30-day Nexora labor coverage
Nexora provides labor coverage for assembly and workmanship issues reported within 30 calendar days of delivery. Contact us within that period if you believe an issue relates to how your system was assembled or configured.
We will troubleshoot the issue and, when covered service is needed, correct the assembly or workmanship problem without charging for that covered labor. This labor coverage does not promise free replacement of every component; component defects are handled under the applicable manufacturer warranty or other applicable rights.
After the 30-day labor period, lifetime technical support continues. Any proposed paid repair work or parts will be explained before you approve the service.
Manufacturer warranties for components
Your processor, graphics card, motherboard, memory, storage, power supply, cooling, and other components may carry their own manufacturer warranties. Coverage, duration, eligibility, and claim procedures vary by manufacturer and specific component.
Contact Nexora for help identifying the affected part and understanding the next steps. A manufacturer's warranty does not mean Nexora provides an unlimited replacement warranty for the entire PC.
For questions about a component's warranty before purchase, contact us with the part or configuration you are considering.
Lifetime technical support
Lifetime technical support is included with every Nexora system. You can contact us for assistance with:
- Initial setup and connecting your PC.
- System and hardware configuration questions.
- Hardware and software troubleshooting.
- Technical questions about your Nexora build.
Technical support and repair coverage are different. Lifetime technical support provides guidance and troubleshooting. It does not extend the 30-day labor period or a manufacturer's component warranty, and it does not include unlimited free parts, physical repairs, or shipping.
If your PC arrives damaged or is not working
Contact Nexora promptly with your order number and a description of the problem. If there is visible damage, include photos of the PC and packaging where possible.
Keep the packaging while the issue is reviewed. We will help determine whether the problem relates to shipping damage, assembly, or a component and explain the next steps.
How to request help or service
- Email support@nexoracomputers.com or use our Contact page.
- Include your order number, the email used at checkout, and the PC model or build details.
- Describe the issue, when it started, any error messages, and the troubleshooting you have already tried.
- Follow the troubleshooting or service instructions we provide.
If physical service is needed, contact Nexora before sending a PC or component back. We will provide return instructions and confirm any applicable shipping or service charges before you approve the return.
Upgrades & other repairs
Installing an upgrade, opening your PC, or using another repair provider does not automatically cancel your warranty rights. Coverage for damage caused by a modification or repair depends on the applicable warranty terms and law.
If you are unsure about a change to your system, contact Nexora for technical guidance before proceeding.
Your rights & other policies
Nothing in this policy limits rights or remedies required by applicable law. Manufacturer warranty terms apply to manufacturer claims; this page describes Nexora's standard labor and technical support commitments.
For ordinary cancellations and refund requests, see our Returns & Cancellation Policy. For build time and delivery information, see our Shipping Policy.