YOUR QUESTIONS.
ANSWERED.

Start by thinking about your budget, the games and applications you use, and your target resolution and settings. Explore Core, Pro, Elite, and Apex to compare their standard configurations and upgrades. If you want help, contact Nexora with those details.

Yes. Core, Pro, Elite, and Apex offer a Buy Now option for their standard configurations. Review the saved build and final price before paying.

The Custom configurator starts with your choice of platform, then lets you select components and finishing options. Current platform choices include AMD AM4, AMD AM5, and Intel LGA1851. Start a Custom build.

Performance depends on your hardware, game or application, resolution, settings, drivers, and software updates. Tell us your goals before ordering so we can help you choose a configuration. General performance descriptions are not a guarantee of a particular frame rate in every situation.

Your purchase combines selected hardware, professional assembly, system configuration, testing before shipping, and lifetime technical support. Read Why Nexora to learn more.

Available choices vary by model. Your configurator shows the processors, graphics cards, memory, storage, cooling, cases, and other options offered for that build. Review each description and price before selecting it.

Yes. Black Edition is standard. White Case Only is +$10 where a white version of the selected case is available. Full White Edition is +$100 and includes a white case and coordinated compatible white components; some internal parts may remain black. The white case is included in Full White Edition, so it is not charged twice.

The configurators offer lighting packages and finishing accessories where available. Options and package contents vary by build, so check the description and selected price shown in your configurator.

The Custom configurator filters available choices based on your selections. Nexora verifies the selected components before assembly. Contact us if you are unsure about a combination or a special requirement.

That configuration requires review and a quote rather than standard payment. Submit your complete build through the quote request process. Nexora will review it and email a quote before you pay.

Choose the available-upon-request option in the Apex configurator, save your build, and submit the quote request from Build Review. Include the details requested by the form. Explore Apex options.

No. A quote request is not a paid order and does not begin assembly. Review the emailed quote before deciding whether to proceed.

Review your build and proceed to checkout for configurations eligible for standard payment. Payments are processed through Stripe. For a quote-only configuration, request and review your quote first.

Configurator totals show your hardware and selected extras. A required $50 standard build-and-test fee for Core and Pro is added at Review Your Build. Elite, Apex, and Custom have a $100 build-and-test fee discounted 50% to $50. The fee is added once at Review Your Build, in addition to selected hardware and extras. Shipping and applicable tax are shown during checkout. Review the final total before payment.

Allow up to 14 calendar days after payment for assembly, configuration, testing, and preparation for shipment. Carrier transit time is additional. Read our Shipping Policy.

We will contact you by email with an updated shipping estimate. If Nexora cannot ship within the promised timeframe, you can consent to the delay or cancel for a prompt full refund of the unshipped order. That required delay-related refund is not subject to the ordinary cancellation fee or non-returnable-parts restrictions.

Yes. Nexora assembles and configures your system, checks component operation, thermals, and stability, and completes final checks before packaging it for shipment.

Only software, licenses, and other items expressly included in your selected configuration or confirmed order are included. Contact us before ordering if you are unsure what comes with your build.

Use the Contact page or email support@nexoracomputers.com. Include your order number and the email address used at checkout.

Ordinary cancellations are accepted within 72 hours of placing your order. A fee of 3% of the total order cost plus $15 is deducted from the refund. Email Nexora with your order number within that window. See Returns & Cancellation.

You may ask Nexora to review a possible partial refund. We may attempt to return components purchased for your build. Any refund depends on which parts can be returned and the amount recovered. Parts that cannot be returned will not be refunded under this discretionary arrangement. A partial refund is not guaranteed.

Nexora does not accept change-of-mind returns or refunds after shipment for any built-to-order PC, including Core, Pro, Elite, Apex, and Custom. This does not remove warranty coverage or rights and remedies required by law.

No. The built-to-order cancellation and refund policy applies to every Nexora PC, including standard configurations. Read the full policy before ordering.

Standard coverage includes 30-day Nexora labor coverage from delivery for covered assembly and workmanship issues, applicable manufacturer warranties for components, and lifetime technical support. See Warranty & Support for the full terms.

Lifetime technical support provides assistance and troubleshooting. It does not extend the 30-day labor period or manufacturer component warranties and does not include unlimited free parts, physical repairs, or shipping.

Nexora pays both ways for approved repairs addressing damage or non-working condition on arrival and for covered assembly or workmanship issues reported within 30 days of delivery. Later component claims follow manufacturer shipping terms; the customer pays uncovered costs unless law requires otherwise. Customer-caused damage and optional upgrades use customer-paid shipping, with costs agreed beforehand. Read the service shipping terms.

Contact Nexora promptly. Include your order number, a description of the problem, and photos of visible damage and packaging where possible. Keep the packaging and contact us for instructions before sending anything back.

Opening your PC, installing an upgrade, or using another repair provider does not automatically cancel your warranty rights. Coverage for damage caused by a modification or repair depends on the applicable terms and law. Ask Nexora if you would like technical guidance before an upgrade.

Include your order number, PC model or build details, when the issue started, any error messages, and what you have already tried. Do not include passwords or payment card details.

Our Privacy Policy explains customer information, payments, order and quote records, service providers, cookies, and browser storage. You can email Nexora with privacy questions.