YOUR BUILD.
THE TERMS EXPLAINED.

About Nexora & these terms

Nexora Computers sells built-to-order PCs and provides related technical support. These terms apply to Core, Pro, Elite, Apex, and Custom orders, including standard configurations and customized builds.

The linked Shipping, Returns & Cancellation, and Warranty & Support policies provide additional details. Our Privacy Policy explains how customer information is handled.

Choosing & reviewing your build

Review your selected components, optional extras, build color, case color, and any separately listed build and test fee before paying. A standard configuration and a customized configuration can have different prices and specifications.

Product illustrations may differ from the appearance of your selected configuration. Full White Edition includes a white case and coordinated compatible white components; some internal parts may remain black.

If a description or selection is unclear, contact Nexora before ordering. We will contact you if a selected component cannot be supplied as ordered; any proposed substitution or price change requires your approval.

Pricing & payment

Prices are stated in US dollars. The amount shown for your final order includes selected options and any separately listed build and test fee; shipping and applicable tax are shown during checkout.

Payment is required before Nexora begins fulfilling the paid order. Payments are processed through Stripe. Review the final checkout amount and provide accurate billing, shipping, and contact details.

If we identify a pricing or configuration error affecting an order, we will contact you to explain it rather than charge an unapproved additional amount. If Nexora cannot fulfill the order and cancels it, we will refund the unshipped order without the ordinary customer cancellation fee.

Available-upon-request parts & quotes

Some configurations require a quote rather than standard checkout. Submit the selected build through the quote request process so Nexora can review the components and email you pricing.

A quote request is not a paid order and does not begin assembly. Review the quote and any stated availability or timeframe before deciding whether to proceed. We will confirm any changes to the quote before payment.

Build time & shipping

Please allow up to 14 calendar days after payment for assembly, configuration, testing, and preparation for shipment. Carrier transit time is additional.

If part availability will extend the timeframe, Nexora will contact you by email with an updated estimate. If we cannot ship within the promised timeframe, we will offer you the choice to consent to the delay or cancel for a prompt full refund of the unshipped order.

The ordinary cancellation fee and non-returnable-parts limits do not apply to that required delay-related refund. See the Shipping Policy for details.

Cancellations & refunds

• Within 72 hours of placing your order: ordinary cancellations are accepted within this window, with a fee of 3% of the total order cost plus $15 deducted from the refund.
• After 72 hours but before shipment: you may request a review for a possible partial refund. Nexora may attempt to return components purchased for the build. The amount depends on which parts can be returned and the amount recovered; components that cannot be returned will not be refunded under this discretionary arrangement.
• After shipment: Nexora does not accept change-of-mind returns or refunds for built-to-order PCs.

These restrictions apply to every Nexora PC model. They do not limit warranty coverage, required shipping-delay refunds, or other rights and remedies required by applicable law.

Submit cancellation or refund requests to support@nexoracomputers.com with your order number. See the Returns & Cancellation Policy for the full terms.

Warranty, repair shipping & technical support

Standard coverage includes 30-day Nexora labor coverage from delivery, applicable manufacturer warranties for components, and lifetime technical support.

• Nexora pays shipping both ways for approved repairs addressing a PC that arrives damaged or not working.
• Nexora pays shipping both ways for covered assembly or workmanship issues reported within 30 days of delivery.
• After 30 days, component warranty shipping follows the manufacturer's terms. The customer pays costs not covered by the manufacturer unless applicable law requires otherwise.
• Customer-caused damage and optional upgrades use customer-paid shipping, with costs agreed before service.

Lifetime technical support provides assistance and troubleshooting; it does not include unlimited free parts, repairs, or shipping. Contact Nexora before returning a PC or component. See the Warranty & Support Policy for coverage and service instructions.

Performance & software

Performance depends on the selected components, application or game, resolution, settings, drivers, and software updates. Do not treat a general performance description as a promise of a specific frame rate in every situation.

Only software or licenses expressly included in your selected configuration or confirmed order are included in the purchase. If you have questions about the operating system, software, peripherals, or other items, contact Nexora before payment.

Customer information & communication

Provide a working email address and accurate shipping details. Nexora uses email to communicate about quotes, availability, delays, orders, and support. Keep your order number and contact us if your details need updating.

Our Privacy Policy describes the information used by Nexora and its service providers. Do not send passwords or full payment card details through contact or support messages.

Website use

Use the website and forms for genuine build, order, and support inquiries. Do not submit fraudulent payment details, abuse the forms, or attempt to access another customer's information or interfere with the website.

Updates & customer rights

We may update these terms for future orders and will change the date shown above. Later updates do not retroactively replace the terms of an existing order without your agreement or a legal requirement.

Nothing in these terms excludes or limits rights or remedies required by applicable law. Contact Nexora if you believe there is a problem with your order or the application of a policy.

Questions before ordering?

Email support@nexoracomputers.com or use our Contact page. For an existing order, include your order number and the email address used at checkout.